Click Start, click Run, type cmd, and then click OK.
Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.
Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3".
Type exit, and then press ENTER.
In Windows Vista and Windows 7
Click Start, and then type cmd in the Start Search box, and then click OK.
Type cd "%allusersprofile%\Microsoft Help", and then press ENTER,
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type dir /b /od /ad, and then press ENTER.
Type rd /q /s "<folder names>", and then press ENTER.
Note The <folder names> are the folder names that are listed after you run the command in step 5. There should be a space between each folder-name. For example: rd /q /s "foldername1" "foldername2" "foldername3"
Type exit, and then press ENTER.
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